Minimum Standards Animations

These three animations are about the minimum standards that Information, Advice and Support (IAS) services must adhere to.

These animations have been developed so you can understand more about IAS services, what they do, why they do it and what you can do to complain if they are not doing it.

For more information about information, advice and support services, or to contact your local service, click here.

 

  1. What is an Information, Advice and Support (IAS) service?

  2. What must information, advice and support services do to meet the minimum standards?

  3. How must information, advice and support services be run to meet the minimum standards?