Stoke on Trent

Information Advice and Support​ provider:

Stoke on Trent SEND Information, Advice and Support Service

Description of service offered:

We provide free, accurate, impartial, confidential, information, advice and support relating to special educational needs (SEN), disability and related health and social care issues.


Parents/carers of children with Special Educational Needs (SEN) or disabilities

Young people with SEN or disabilities up to the age of 25 years.

Young people will receive confidential and impartial, information and support that will allow them to participate fully in decisions about the outcomes they wish to achieve.

We can also work separately and impartially with both the parents and the young person, where there is a disagreement on an issue related to SEND

We can support by:

  • Offering support when a child or young person with a special educational needs or disabilities need extra help in an educational setting and no Education Health Care Plan is in place.
  • Ensuring Parents/Carers, Young People’s views and concerns about Special Educational Needs are listened to.

Supporting parents and young people in expressing their views by:

  • Support in attending meetings, writing letters, contributing to assessments and reviews and participating in decisions about outcomes for a child or young person.
  • Offering access to a Steering Group and a Parent Engagement Group (PEGiS).

We offer:

  • A confidential telephone/email advice line
  • Face to face support
  • Access to a website
  • A tailored information package
  • Support to understand and interpret information relating to Special Educational Needs and Disability (SEND)
  • Guidance through the Education law on SEN and related law on disability, health and social care
  • Guidance through the SEN processes and procedures
  • Advice on the Special Educational Needs and Disabilities provision available in education settings for children and young people who do not have an Education Health Care Plan in place
  • Advice and support to help promote independence and self-advocacy
  • Support to young people to enable them to participate fully in decisions about the outcomes they wish to achieve
  • Support to request an Education Health Care Plan (EHC Plan) and understanding the process
  • Access to an Independent Parental Supporter
  • Support relating to resolving disagreement resolution
  • Access and support to an Independent Mediation Service
  • Help in understanding the Tribunal Appeal process
  • Impartial advice on exclusions of children with SEND
  • Preparation for Exclusion Appeals
  • Advice and support when children / young people are out of school
  • Guidance on Personalisation and managing a Personal Budget
  • A wide range of information leaflets.
  • Signposting to additional support services both locally and nationally where needed, including those provided by the voluntary sector.
  • Information about parent carer support groups, local disability groups and training events
  • Access to free information workshops/events on matters relating to SEN and disability
  • Home visits (in exceptional cases)

Opening hours:

Monday to Friday: 9.00am - 5.00pm

Telephone Helpline Operates: 10.00am - 17.00pm. An answerphone service is available outside of these hours.

Saturdays & Sundays: Closed


Stoke on Trent SEND Information, Advice and Support Service
The Mount Education Support Centre
Mount Avenue


01782 234 701

01782 234 847