SENDIASS 2019: national customer satisfaction survey

Commissioned and funded by the Department for Education and produced by the National Children’s Bureau.

Between July 2018 – September 2019, NCB carried out a customer satisfaction survey of Information Advice and Support Services across England.

Key finding include:

• Just under two thirds (63.4%) of all respondents said that they found it ‘easy’ or ‘very easy’ to access their local SENDIASS.
• 11.3 per cent found it ‘difficult’ or ‘very difficult’, and 11.5 per cent said that they were unable to get in touch with the service.
• Just over three quarters (77.3%) said that the service was either ‘helpful’ or ‘very helpful’; 12 per cent said it was ‘unhelpful or ‘very unhelpful’.