How we improve the Contact helpline
Twice a year the Contact helpline conducts a survey of parents who use the helpline and online services.
In the most recent survey taken in September 2019, we received the following results:
How satisfied where you with each of the following services?
Telephone Helpline – 98%
Email advice – 97%
Social media advice – 91%
Website – 97%
Score is sum of very satisfied and satisfied.
99% of respondents across all channels, would recommend our helpline and online services to others parents.
As a result of contacting the Contact helpline, website, live chat, parent guides or newsletter, would you agree or disagree with the following statements?
I feel better informed about how to get the support I need – 99%
I feel more confident – 95%
I feel better able to deal with stress – 72%
I feel less isolated – 79%
Score is sum of strongly agree, and agree.
Please tell us your experience of using the Contact website?
Attractiveness of design/appearance – 95%
Ease of finding information/services – 95%
Information that was clear and easy to understand – 99%
Ease of use on mobile/tablet – 91%
Score is sum of very good and good.
Maximum number of respondents to survey questions – 200.
In all responses reported we have excluded the service users that answered not applicable for each question.
Click here to access the Contact helpline website