Information, Advice and Support provider
Stoke on Trent SEND Information, Advice and Support Service
Description of service
The service provides information, advice and support to children with Special Educational Needs and/or Disabilities (SEND), their parents, and young people with SEND. We provide free, accurate, impartial information, advice and support on the special educational needs to enable children, their parents, and young people to play an active and informed role in their education and care. We help to promote independence and self-advocacy.
We can support by:
- Listening to parents/carers/young people’s views and concerns about their child/young person’s special educational needs and disabilities
- Offering accurate and unbiased and confidential information by independently trained staff
- Offering support for those who need it, in attending meetings, writing letters/reports and filling in forms
- Signposting to Parent/Carer Forums and other relevant organisations
We offer:
- A confidential telephone/email helpline
- A tailored information package.
- Help you to understand and interpret information relating to Special Educational Needs and Disability (SEND) processes and procedures relating to Law on SEN and Disability, including information and guidance on local policy and practice
- Health and Social Care and Personal Budgets
- Help, advise and support young people to enable them to participate fully in decisions about the outcomes they wish to achieve
- Offer information and support for parents/carers and young people around the Education Health Care Plan (EHC) assessment process and formal reviews.
- Give impartial information and advice relating to resolving disagreement(s), which may include how to use Independent Mediation Services
- Impartial information, advice and support in understanding the Tribunal Appeal Process
- Support, advice and information around exclusions
- Offer information and advice when children are out of school or if you are considering Elective Home Education
- Signposting to appropriate services including the Local Offer, health services and family support and social care.
- Signposting children, young people and parents to alternative additional sources of advice, information and support that may be available locally or nationally
Address
Stoke on Trent SEND Information, Advice and Support Service
The Westfield Children’s Centre,
Buccleuch Road,
Stoke-on-Trent,
Staffordshire
ST3 4RF
Opening hours
Helpline hours
2 days a week- 10-12:30pm (Days variable.)
3 days a week 10-13:30pm (Days variable.)
An answerphone service is available outside of these hours. Members of the team will return calls as soon as possible.
Telephone
01782 234 701