This collection of short learning examples is part of a series highlighting the leadership and strategic work of IAS service managers (or service lead officers) supported and funded through the IAS programme.
This selection of case studies highlights successful adjustments services have made to their way of working to meet the changing service and service user needs during the pandemic.
Key common themes are:
- Services successfully supporting CYP with SEND to transition back into education as schools have reopened, including providing support to those who have concerns about returning to school after lockdown.
- Services adapting to lockdown conditions through implementing successful adjustments to the way they deliver their service to be able to meet the needs of service users, including the innovation use of digital technology.
- Services successfully working to ensure that CYP have continued to receive education and have their educational needs under lockdown conditions.
The learning examples listed below are published with permission of the service manager in question.
- Blackpool: demonstrating the effectiveness of virtual communication
- Cheshire East: responding to Covid-19
- Cheshire West and Chester: adjustments to service delivery to meet the needs of families during Covid-19
- Newcastle: supporting children and young people to have a successful transition back into education as some schools re-open
- Northumberland: adjustments to service delivery during the Covid 19-lockdown
Yorkshire and Humber
- Bradford: supporting a tribunal process remotely
- Hull: adjusting at the start of Covid-19 to embrace the digital world and new ways of working
- North Yorkshire: adapting our service to continue our offer to families and young people
- North Somerset: using new virtual means as an alternative to a face to face workshop to help parents support their child’s confidence and reduce anxiety ahead of schools re-opening
- Torbay: adapting to meet changing service needs during the Covid-19 lockdown
- Bromley: adapting service provision to support families
- Richmond: ensuring risk assessments and procedures in schools take place and are regularly reviewed
East of England
- Hertfordshire: adapting to a new way of working due to Covid-19
- Suffolk: back to school collaboration and the value of co-production